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Disable Apple's Wifi Assist in iOS9

Disable Wi-Fi Assist in iOS9While Apple's new iOS9 has some great new features, one specific feature might not make you so happy when your bill comes in. A new feature called Wi-Fi Assist is enabled by default, which sounds innocent enough until you realize what it actually does. If your WiFi signal isn't strong enough, it will start to use your mobile data.


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Advertising. Be A Professional

Small homemade ad in back window of car.It always baffles me when I see business owners cutting costs by doing things themselves, especially things that should be done by a professional, like marketing and advertising. I'm tired of hearing the phrase "it's good enough." from people claiming to be professionals themselves. Really? You got into business to be "good enough"? You have no interest in growing your business, your revenue and your visibility within your target markets? Well then, feel free to keep on keeping on, but I'm outta' here.


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Social Customer Service: You're Doing It Wrong

I find it amazing how many large corporations are on social media, and have no idea how to use it effectively. For instance, people have an expectation of quick service on social media, don't make a customer (especially if they are angry) wait days for a response. You also must treat social interactions just like you would treat an email or a phone call, and that's what I want to talk about today. Starbucks is one of the biggest brands in North America, yet their social presence (specifically Twitter) is horrible. Let me explain what happened.


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VIDEO: UX - Support on Site5.com

If you know me, you've heard me say "It's the little things" more times that you care to admit. If you don't know me... well, it's the little things that matter. This is true of almost everything, especially in customer service and User Experience. Here is a great example of a small UX tweak that would make things a lot easier for customers of Site5.com.


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